Shipping & Returns

Shipping

Please allow 3-5 business days for delivery of your order.

Orders tracking
You will receive an email notification when your order leaves our warehouse. That email includes also a tracking number.

Easy Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


If you need to return an item, submit a return request by logging into your customer account, find the order you wish to return and click the 
Return Items? link.  If you checked out as a guest or need additional help, please Contact Us with your order number and details about the product you would like to return.

Warranty
Knapper products are guaranteed against any manufacturing defect or any malfunction occurring during use, for a reasonable period of time considering the typical usage of the product. Contact customer service for any question or to file a warranty claim.
 
Customer service
For any question, please contact us at info@sugisports.com or by phone at 724-516-4035.